An integrated framework for service engineering: a case study in the financial services industry.
https://doi.org/10.1145/1593254.1593295
@inproceedings{DBLP:conf/ACMicec/ChenPK09,
author = {Hong{-}Mei Chen and
Opal Perry and
Rick Kazman},
editor = {Patrick Y. K. Chau and
Kalle Lyytinen and
Chih{-}Ping Wei and
Christopher C. Yang and
Fu{-}ren Lin},
title = {An integrated framework for service engineering: a case study in the
financial services industry},
booktitle = {Proceedings of the 11th International Conference on Electronic Commerce
2009, Taipei, Taiwan, August 12-15, 2009},
pages = {269--278},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1593254.1593295},
doi = {10.1145/1593254.1593295},
timestamp = {Tue, 06 Nov 2018 11:06:52 +0100},
biburl = {https://dblp.org/rec/conf/ACMicec/ChenPK09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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