The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment.
https://doi.org/10.4018/jeco.2007010104
@article{DBLP:journals/jeco/ChenCK07,
author = {Hong{-}Mei Chen and
Qimei Chen and
Rick Kazman},
title = {The Affective and Cognitive Impacts of Perceived Touch on Online Customers'
Intention to Return in the Web-based eCRM Environment},
journal = {{JECO}},
volume = {5},
number = {1},
pages = {69--91},
year = {2007},
url = {https://doi.org/10.4018/jeco.2007010104},
doi = {10.4018/jeco.2007010104},
timestamp = {Sun, 28 May 2017 13:20:11 +0200},
biburl = {https://dblp.org/rec/journals/jeco/ChenCK07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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